Getting Your Order

Pick-up Information
Pick-up is available during our regular business hours, and you’ll receive an email notification as soon as your order is ready. We’ll continue to care for your plants while they wait, though they’ll be packaged in a bag with limited light.

Please note that all orders must be picked up within 7 business days. If your order isn’t collected within that time, it will be canceled and a refund will be issued, minus a 25% restocking fee.

Need a bit more time? No problem! Just contact us to arrange an alternative pick-up plan.

Local Delivery
We’re happy to offer delivery to various locations throughout Halton, Toronto, and the GTA! If your order qualifies for local delivery, you’ll see the option at checkout, along with the delivery cost. If local delivery doesn’t appear as an option, it could be due to your location or a minimum purchase requirement. Feel free to reach out with any questions!

We offer free delivery on purchases over $75 (before taxes) within a 10km radius of our store at 126 Mill Street. For orders under $75, a delivery fee of $15 applies within our local delivery zone. For larger plants, like trees, special arrangements may be needed, and additional charges may apply.

Canada-wide Shipping
Exciting news! We now ship to all provinces across Canada! A flat-rate shipping fee of $25 applies to all online orders. If you experience any issues placing an order, please contact us for assistance.

At this time, we’re unable to ship large plants (over a 7” pot size) or ceramics larger than 8”.

To ensure your plants spend minimal time in transit, we ship on Mondays and Tuesdays. During the cooler months, we include a complimentary heat pack to help protect your plants.

In some cases, additional shipping charges may apply. If this happens, we’ll contact you to confirm whether you'd like to proceed with the order or cancel it. If we don’t receive a response within 48 hours, the order will be automatically canceled. Foliage reserves the right to modify this service without prior notice.

We take every precaution to ensure your plants arrive safely, including heat packs and expedited shipping when necessary. However, once an order leaves our facility, Foliage is not responsible for delays, extreme temperatures in transit, or damages caused during shipping. If your plant arrives damaged, please email us with photos within 24 hours, and we’ll be happy to assess the situation and offer store credit if applicable.

For more information, check out our shipping policy here.