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Getting Your Order


Pick-up Information
Pick-up is available during our regular business hours, and you’ll receive an email notification as soon as your order is ready. We’ll continue to care for your plants while they wait, though they’ll be packaged in a bag with limited light.
Please note that all orders must be picked up within 7 business days. If your order isn’t collected within that time, it will be canceled and a refund will be issued, minus a 25% restocking fee.
Need a bit more time? No problem! Just contact us to arrange an alternative pick-up plan.
Local Delivery
We’re happy to offer delivery to various locations throughout Halton, Toronto, and the GTA! If your order qualifies for local delivery, you’ll see the option at checkout, along with the delivery cost. If local delivery doesn’t appear as an option, it could be due to your location or a minimum purchase requirement. Feel free to reach out with any questions!
We offer free delivery on purchases over $75 (before taxes) within a 10km radius of our store at 126 Mill Street. For orders under $75, a delivery fee of $15 applies within our local delivery zone. For larger plants, like trees, special arrangements may be needed, and additional charges may apply.
Canada-wide Shipping

We’re proud to offer shipping across all provinces in Canada! To ensure your plants arrive safely and efficiently, we ship using Canada Post (Xpresspost and Expedited Parcel), UPS Express, and Purolator. The carrier and shipping method are selected at our discretion, based on the best balance of cost, delivery time, and reliability.

A flat-rate shipping fee of $25 applies to all online orders. If you experience any issues placing an order, please don’t hesitate to contact us—we’re happy to help.

To minimize transit times, we ship on Mondays and Tuesdays only. During cooler months, we include a complimentary heat pack to help protect your plants during their journey. At this time, we’re unable to ship large plants (over a 7” pot size) or ceramics larger than 8”.

Once your order is shipped, you’ll receive a tracking number to monitor its journey to your doorstep. If you have specific shipping requests—such as delaying your shipment or coordinating delivery timing—please let us know at the time your order is placed, and we’ll do our best to accommodate.

We carefully monitor shipping costs and will contact you for approval if your order incurs higher-than-usual charges. If we don’t receive a response within 48 hours, the order will be automatically canceled.

Foliage takes every precaution to ensure your plants arrive in excellent condition. However, once an order leaves our facility, we are not responsible for delays, extreme temperatures in transit, or damage during shipping. If your plant arrives damaged, please email us with photos within 24 hours, and we’ll be happy to assess the situation and offer store credit if applicable.

Foliage reserves the right to modify this service without prior notice.  Please view our shipping policy for more information.Foliage bags


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Inspiring Connection Through Hands-On Plant Experiences